← All brands · 53 questions & answers
TroubleshootingAudi e-tron foilSafety
My Aerofoils eFoil suddenly shuts off while riding — what's causing that?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
My eFoil's drive unit judders or delivers too little thrust — what can I do?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foil
How do I clean and care for my Aerofoils eFoil after riding — especially after saltwater?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foilSafety
How do I properly store my Aerofoils eFoil if I won't be using it for more than four weeks (e.g. over winter)?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foil
My Aerofoils remote won't connect to the board — what should I do?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foil
My Aerofoils remote turns off, won't turn on, or loses signal in the water — what's causing this?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
Water got into the battery compartment of my Aerofoils eFoil — what do I need to do?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
My Aerofoils battery was dropped or a power cable is damaged — can I keep riding?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What do the warning and error messages on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foil
What maintenance work does my Aerofoils eFoil need, and when?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foilSafety
How do I replace the impeller on my Aerofoils eFoil after damage?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foil
How do I replace the sacrificial anode and check mast play on my Aerofoils eFoil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foil
My Aerofoils board has damage — can I keep riding?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Battery & ChargingAudi e-tron foilSafety
How do I charge my Aerofoils eFoil's battery correctly and safely?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Battery & ChargingAudi e-tron foil
How do I charge my Aerofoils eFoil's remote?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Battery & ChargingAudi e-tron foilSafety
How do I safely handle, store, and transport my Aerofoils eFoil's lithium battery?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Battery & ChargingAudi e-tron foilSafety
How do I properly dispose of a defective or damaged Aerofoils battery?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
How do I properly assemble my Aerofoils eFoil and what torque values do I need?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foilSafety
How do I insert the battery into my Aerofoils eFoil and connect it correctly?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foilSafety
How do I learn to ride my Aerofoils eFoil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
What riding modes and power levels does my Aerofoils eFoil have, and how do I set them?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foilSafety
What do I need to consider when choosing a body of water and staying safe with my Aerofoils eFoil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foil
What does the "No Board Paired" message on my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foil
What does the "Pairing Successful" message on my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foil
What does the "Motor Locked" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery 50%" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery low" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery Remote 50%" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery Remote low" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery critical low" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery empty" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Battery Remote critically low" message on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Drive System High Temperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Remote High Temperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Battery High Temperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Water Ingress Drive Unit" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Drive System Overtemperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Remote Overtemperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Battery Overtemperature" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the message "Battery Communication Error" on my Aerofoils remote mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Drive Unit Error" message on my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Water Ingress Battery" message on my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
TroubleshootingAudi e-tron foilSafety
What does the "Water Ingress Remote Control" message on my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
How do I connect my Aerofoils eFoil to the Aerofoils app via Bluetooth?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
How do I switch between the screens on the Aerofoils remote control, and where can I see my ride data?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
How do I do a soft reset on my Aerofoils remote control?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
What's the range and ride time of my Aerofoils eFoil — and what are the key technical specs?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foilSafety
What temperatures and conditions can I ride my Aerofoils eFoil in — and how much can the rider weigh?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
How do I properly disassemble my Aerofoils eFoil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foilSafety
How do I transport my Aerofoils eFoil safely?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
What's included in the delivery of the Aerofoils Audi e-tron foil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
Care & MaintenanceAudi e-tron foil
What spare parts and accessories are available for my Aerofoils eFoil?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com
OperationAudi e-tron foil
What do the icons in the status bar of my Aerofoils remote control mean?
Non-binding practical tip from the E-SURFER experts — not an official repair guide. For safety-critical topics (battery, charging, water) or if in doubt, contact the official manufacturer support or us.
Manufacturer support: support@aerofoils.de, Tel. +49 9251/438890-01 · E-SURFER: support@e-surfer.com